FAQ
    Question
 
   
   
    Answer
 
  Library
Could I just purchase songs libraries without purchasing any software before?
No, you couldn’t. Our songs libraries can only be used with our software since all songs information is collected by our software.
How can I get the bars for the song book instead of numbers and letters printed?
Please download the font files from this website: http://www.unifykaraoke.com/english/download.htmand then copy 'V100015_.TTF' file in setup disc to the folder in this path <windows>/Font, reopen the songlist.xls file you would like to print, the barcode would be displayed and printed correctly.
What brands of CD-ROM support CDG discs?
Only a few CD-ROM can read data from CDG disc. Here is a short list of compatible CD-ROM

Manufacturer

Model (Write/ReWrite/Read speed)

Type

Interface

Mode

HP

8210e (4/4/6)

CD-RW

REGISTER

HP

Plextor

8Plex

CD-ROM

SCSI

Plextor

Plextor

PX-W1210TA (12/10/32)

CD-RW

IDE

MMC

Plextor

PX-S88TU (8/8/24U)

CD-RW

REGISTER

MMC

Sony

CDU611

CD-ROM

IDE

MMC

Sony

CDU511

CD-ROM

IDE

MMC

Sony

DDU220E

DVD

IDE

MMC

Sony

CRX110e (4/2/24)

CD-RW

IDE

MMC

Sony

CRX160e (12/8/32)

CD-RW

IDE

MMC

Sony

CRX700E

CD/DVD-RW

IDE

MMC

Yamaha

CRW-4260 (4/2/6)

CD-RW

SCSI

Yamaha

Yamaha

CRW-4416 (4/4/16)

CD-RW

SCSI

Yamaha

Yamaha

CRW-2100 (16/10/40)

CD-RW

IDE

Yamaha

Yamaha

CRW-2200 (20/10/40)

CD-RW

IDE

Yamaha


 
Register Key
Does Register Key work in any other computers with karaoke software installed? Would they be available at the same time only with one Register Key plugging in one of them?
(Do I need to keep Register Key plugging in computer while running the software?)
The Register Key works as a movable register code. Any computer with our software installed would be available with the Register Key plugging in and only that computer would work well at the same time. In another word, the Register Key only can be used for registering one computer.
If I update my soft install my system, do I need to purchase a new Register Key for register?
No, you don’t. The Register Key would be always available for any computer with karaoke software installed.
Can I use the register key to register the home edition?
(What software can be registered by the register key?)
No, you can’t.

SOFTWARE EDITION

REGISTERED BY

Home edition

Register code

Standard edition

Register code / register key

Professional edition

Register key for server and register code for room player


  Remote and software
What is the difference between Standard Edition and Home Edition?

Unify Karaoke Software Standard Edition is an advanced version of Karaoke Software Home Edition. It includes all features of Home Edition plus below advantage. 

Standard Edition supports network playing

Standard Edition accepts more than 5000 songs in songbook

Standard Edition accepts more than 99 songs in playlist.

Standard Edition supports REGISTER hardware key

According our license agreement, you only can use our software on one pc. If you have more than one pc in you home or your company, you should decide one pc to use karaoke software before register. With REGISTER Register Key, you can use our karaoke software at any pc you want. Just plug the Register Key into a free register port of the pc, the software is registered automatically. The Register Key is included in our remote standard edition package.

Security feature on Standard Edition

Standard edition works like home edition, but it is security for business operation. In home edition, there is no any password to protect the player. Anyone is free to use it. In standard edition, there are two user levels -admin and waiter. Customers without admin or waiter's allowance can't use the player.

Song credit and time credit

If a customer want to karaoke, he must pay to your waiter first, then waiter can "open" player for him for certain time (set up credit time), after credit time, the player will be "closed" automatically, so the customer must leave or pay again. You also can charge the customer for every song. For example 1 songs for $10, if the customer pay $50 to your waiter, the waiter can set credit songs=5. After 5 songs, the player will be locked or closed ... All this can be done with remote controller.

Audit your income

After one day's business, you can login as admin and audit your income. You can check history of the operation and know how much you will get and know if there is any waiter has cheated you.

Can I use the other remote controller with your software? Can I just purchase remote controller from you?
No, you can’t. Our remote controller is specially designed for our software.
 
Barcode scanner
Can I use our local barcode scanner instead of yours?
Our products can support some types of bar code scanner but not all. So we suggest you purchase it from us in case of wasting your money. With using it, it would be more convenient for you to select songs. Our barcode scanner is $149 and the shipping fee is free. You can get it in 2 or 4 days after we received you money.
Could I try out your professional software first? (How can get a trial version of your professional software used in server and room player?)
Please offer us the main purpose of our professional system and describe the requirement of your karaoke bar to sales@unifykaraoke.com
Can I set up my karaoke bar only with purchasing several standard editions instead of entire professional system?
Our standard version supports network play. However, it is only designed for individual computer. You can administrate your entire karaoke system from server.
  VGA card with TV-out
How can I display video on my TV since I only have one VGA card?
If your pc has only one display card with one S-VIDEO and one VGA slot, you need to buy another display card so that you can make use of the software to play the songs list (on your monitor) while singing to the songs on your TV. You can order this PCI VGA card with TV-out from us. The card support S-VHS/RCA/VGA out put and suitable for both PAL or NTSC TV system. The card was passed test on Windows98/Me/2000/XP operation system. In this way, you can connect your TV and another monitor (for song selection) to your pc.
  Technical questions
How to upgrade my home edition for standard edition?

Please follow the steps as below to update to the new version.

Download the new version from our website http://www.unifykaraoke.com/english/download.htm

Install the new version.

Send us your the serial number: from start->program->unifykaraoke home edition->register software, please press "copy to clipboard" button, paste it in your letter and sed it to us.

Use the register code we send to you to register the new version.

Refer to the chapter "Update from previous version" of the user guide to upgrade to the new version:

Update from previous version:

  Backup your older database (ktvXXX.mdb/songXXX.mdb...) in <App.path>\KtvPublic folder before installation.

  You need to transfer your songs and singers from old database after new version is installed

1.   Go to Song Manager -> Tools -> Import songs and singers;

2.   Select your old database to export, you can find it at <Installation Path>\KtvPublic\ktvXXX.mdb or songXXX.mdb (XXX is version number);

Click <start> and import. You might need to refresh songbook after import.

There is no color on my TV. The video is in white and black.

Please install the driver of current VGA from the driver disc in your package first, and then follow the instructions below step by step.

Insert that disc to the CD-Room

Choose Intel chipset series

Choose Intel 845G/GL/GV/GE

Choose VGA driver, windows 2000/XP

Second, change display properties after installation. 

Right click on desktop

Choose "Properties"->"Settings" ->Choose "Advanced..."-> "Displays"->   

Select "TV" ->"Format": "Select by Fromat" ->

Select the format in correspondence with your TV.   

The video on your TV would be displayed properly.

Why I can not use CDG tools you offered to ripper CDG songs?

First, there is a folder named 'ASPI driver' in the setup disc, you can find it in this path: \CDGTools\ASPI_Driver. Please refer to the note named 'read me' and follow the instructions step by step. At that time, the CDG tools will be available for your using.

In addition, you mentioned you also couldn't use some other functions sucessfully. So please contact us once you are on line. We can also solve your problem with remote debug tools.

Thank you for your support.

You didn’t offer me the number for tracking my package, can you imply?
Since your package is delivered by our Chinese delivery agency, so we can not offer you the tracking number right now. However, we’ll let you know your available tracking number in your local county.
How can display the play list on my TV?

Since your package is delivered by our Chinese delivery agency, so we can not offer you the tracking number right now. However, we’ll let you know your available tracking number in your local county.

How can display the play list on my TV?

Please open karaoke player, select ‘option’ with right clicking mouse button on the menu window, and refer to below picture to set the interface. In this way, you can see the play list at the bottom of the video window.



The products I’ve just get is not available?

Is power supply in USA 110 voltage? So you need to put voltage switch from 220v to 110v before you power on. You can find the switch at back of the player. Yes, we copied library to Seagate hard disk already.

kc_b.jpg (35884 bytes)

I'm using Window's XP, so I have problem selection DVD Audio track. I followed the instruction in the manual to replace with the mpg2splt.ax file. I was unable to find this file in C:\WINDOWS\system32\dllcache\

Since the dllcache is the hidden files, so you can not see it in your computer. Please refer to following instruction to get it.

 

In this way, you can find it in that path and replace with the mpg2splt.ax file.

Where is the songs library in your juckbox package?
We have copied these songs you’ve ordered to the harddisk of Juckbox.
Why I can not get the LAN line for connecting.
I would like to tell you that we don’t offer the cord so you can’t find it in our package. Because every customer has his own room arrangement, so the cord length is different from each other. It is very difficult for us to solve the problem. So we just offer our customer the network switch so that they can arrange their LAN by themselves.
Why I can not get the background picture of CDG songs?
First, please make sure your cd-room supports CDG disc. If you still You need to use the cdg tool we offered in our setup disc to ripper your songs first.
How to print out the barcodes of songbook?
Please copy 'V100015_.TTF' file to the folder in this path <windows>/Font, reopen the songlist.xls file you would like to print, the barcode would be displayed and printed correctly.
 
   
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